Gallant Luxury Service Corp.


Schedule Online 

New York State allows it Medicaid enrollees to schedule their own pickup appointments, FREE!

by calling: 1-844-666-6270, or 

Online at

Whether you call or you schedule your trip online, just make sure you request Gallant Luxury Service as your preferred Transportation Provider.

Medicaid rules require that you must set up your appointment before 6:00pm and at least 3 days prior to your medical appointment, but if you're running out of time, just give us a call and we'll try to help!

The Basics

According to the National Conference of State Legislation, "approximately 3.6 million Americans miss or delay medical care because they lack appropriate transportation to their appointments. Many low-income Americans lack the disposable income necessary to have access to a working automobile, and may lack public transit options to get to and from medical appointments. Medicaid provides a nonemergency medical transportation benefit that pays for the least costly and appropriate way of getting people to their appointments whether by taxi, van, public transit or mileage reimbursement.

​Non-emergency medical transportation (NEMT) provides trips to and from scheduled medical appointments, return trips from hospital emergency rooms and transfers between hospitals for people without access to transportation. By providing consistent and efficient access to medical appointments, states can save money by helping these individuals avoid costly ambulance trips or emergency room visits."

In Short,

  • Non-Emergency Medical Transportation (NEMT) is necessary in order for an insurance enrollee to access medical care.

  • Medicaid transportation is a federally-required State-Plan-approved service managed and administered by the Department of Health to ensure that enrollees have access to approved medical services.

  • The Department of Health contracts with professional transportation management companies to manage non-emergency fee-for-service transportation.

  •  Most transportation services are provided by Medicaid-enrolled service providers who are reimbursed by the State. 

​The Medicaid Non-Emergency Medical Transportation benefit (NEMT) is authorized under the Social Security Act §1902(a)(70) and 42 C.F.R. §440.170 and requires that states:

  •  Ensure necessary transportation to and from health care providers;

  • Use the most appropriate form of transportation; and

  • Include coverage for transportation and related travel expenses necessary to secure medical examinations and treatment.